Privacy Policy


Effective Date: October 25, 2023

Welcome to the web-based services offered by Hygiai Technology (referred to as 'Hygiai,' 'we,' 'our,' or 'us'). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Services. Please read this Privacy Policy carefully and ensure you understand its terms. By creating a Hygiai account, using our Services, or continuing to use our Services, you indicate your acceptance of this Privacy Policy. To have a record of this policy, we recommend that you carefully read, print, and save a copy, as Hygiai does not store them for you.

We appreciate your choice of Hygiai's web-based services and accompanying applications and technologies.

1. Information We Collect

Personal Information: When you sign up for a Hygiai account or engage with our services, we take the privacy and security of your personal information seriously. As part of our commitment to delivering high-quality healthcare and a seamless user experience, we may collect a range of personal information to ensure the effective delivery of our services and to enhance your interaction with our platform.

  • 1. Full Name
  • 2. Email Address
  • 3. Contact Number
  • 4. Date of Birth
  • 5. Gender
  • 6. Health Information
  • 7. Insurance Information
  • 8. Location Data
  • 9. Language Preference
  • 10. User Preferences

At Hygiai, safeguarding your personal information is central to our mission. We have robust security measures and data protection protocols in place to ensure that your data remains confidential and secure. Our practices align with industry standards and regulatory requirements, providing you with peace of mind as you engage with our healthcare services.

We encourage you to review our comprehensive Privacy Policy for a detailed understanding of how we collect, use, and protect your personal information. Your trust is of utmost importance to us, and we are committed to maintaining the highest standards of privacy and data security throughout your healthcare journey with Hygiai.

User Content: We value your privacy and adhere to strict consent practices. When we request your consent, we do not use pre-ticked boxes. For instance, during your account registration, you are required to read and accept our Privacy Policy and Terms of Use by actively ticking the 'I agree' box. This is known as a positive opt-in.

Please be aware that you have the right to withdraw your consent at any time when we rely on it for processing your Personal Data. However, withdrawing consent will not affect the legality of any processing conducted before your withdrawal. In some cases, if you withdraw consent, we may not be able to provide certain products or services to you, and we will inform you of this at the time you withdraw your consent.

When you make an appointment using our Platform, whether in-person or via video conference, the consultant or Healthcare Provider overseeing your appointment will act as a data controller responsible for obtaining and managing your consent. Your health and care organization can provide you with details regarding the use of your personal or confidential patient information during a video consultation. If you wish to withdraw your consent related to your appointment and consultation, you must contact the consultant or clinical practice directly.

Additionally, when using our symptom checker, you will be asked to read and agree to consent, which includes the Checkup isn’t a diagnosis, Checkup isn’t for emergencies, Your data is safe.

Usage Information: We collect information about how you interact with our Platform, including your IP address, device information, browser type, and operating system. This data helps us improve the Platform's performance and tailor our services to your preferences.

Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences on our Platform. Cookies enhance your user experience by remembering your preferences and optimizing the Platform's functionality.

2. Our Services

We provide a range of services through our websites, including www.hygiai.com, and mobile applications (collectively referred to as the 'Platform'). These services include:

  • Establishment and modification of user accounts and profiles ('Profile').
  • Services offered collectively as the ('Services').
  • A symptom identifier based on medical conditions and history ('Symptom Checker').
  • An appointment booking service, including Teleconsultation and In Visit Consultation ('Appointment Booking Service').
  • Consultations conducted in the comfort of your own home ('Home Healthcare Facility').
  • A pharmacy service allowing patients to locate nearby pharmacies ('Pharmacy Facility').
  • A laboratory service enabling patients to discover nearby laboratories ('Laboratory Facility').
  • A radiology service enabling patients to locate nearby radiology facilities ('Radiology Facility').

3. How We Use Your Information

Provide Services: We use your personal information to provide and improve our services, process appointments, and facilitate medical services. This includes communicating with you about your appointments and services.

Personalization: We may use your information to personalize your experience on the Platform, including providing personalized recommendations and content. This enhances your user experience and ensures you receive relevant information.

Communication: We may use your contact information to send you updates, promotions, and other communications related to our services. You can opt-out of receiving marketing communications at any time.

Analytics: We use usage information and analytics to understand how users interact with the Platform and to improve our services. This helps us identify trends and enhance user satisfaction.

Compliance: We may use your information to comply with legal obligations and enforce our Terms of Use. This ensures the integrity and security of our Platform.

4. How We Share Your Information

Appointments: When you make appointments through the Hygiai Application, your privacy and the security of your personal information are our top priorities. We understand that when you schedule appointments with healthcare practitioners and facilities, you entrust us with sensitive data. Here's how we handle your information.

Sharing Information: To ensure a seamless and efficient appointment booking process, we share specific personal information with the healthcare practitioners and facilities involved. This information typically includes your

  • Name: This helps practitioners and facilities identify you accurately.
  • Contact Details: Your phone number and email address are shared for communication purposes. Practitioners and facilities may need to reach out to confirm or update your appointment.
  • Appointment Preferences: We share your preferred appointment date and time to align with your scheduling requirements.

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors and customer support. These service providers are contractually obligated to protect your personal information and use it only for the purposes specified by us.

Aggregated Data: We may aggregate and anonymize your information to generate statistical and analytical reports. Aggregated data does not identify individual users and is used for research and business purposes.

Legal Requirements: We may share your information if required by law or to protect our rights, privacy, safety, or property, or that of our users. This may include sharing information with law enforcement or regulatory authorities.

5. Your Choices

Account Settings: You can access and update your account settings to manage your personal information. You can control the visibility of certain information on your profile.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We may also retain certain information for business purposes, such as resolving disputes and enforcing our agreements.

7. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

The Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated policy will be posted on the Platform, and your continued use of the Platform after such changes will signify your acceptance of the updated Privacy Policy.

10. Special Note in Relation to Online Consultations

At Hygiai, we understand the importance of online consultations in providing convenient healthcare services to our users. Online consultations offer a range of benefits, such as immediate access to healthcare professionals, reduced travel time, and the ability to receive medical advice from the comfort of your own home.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@hygiai.com. We will respond to your inquiries as soon as possible.

This Privacy Policy applies to Hygiai and its subsidiaries and affiliates. By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.